Passport services coming soon at Gujranwala NADRA Mega Center
The announcement came during Naqvi’s visit to the NADRA Mega Center, where he reviewed the services currently available to visitors. The new passport facility is expected to provide another option for people who need passport-related services in Gujranwala.
Mohsin Naqvi reviews citizen facilities
During his visit, Naqvi inspected different sections of the NADRA Mega Center and reviewed arrangements for citizens applying for identity cards and other documents. He also visited various service counters and the information desk to assess how visitors were being assisted.
The minister interacted with citizens and asked about their experience at the center. Several visitors expressed satisfaction with the services and said they received their turn quickly without having to wait for long periods.
Minister orders staff to provide complete guidance
Naqvi directed staff to provide complete information and guidance to citizens visiting the center. He stressed that people should be able to understand the required procedures and complete their work without unnecessary difficulties.
The information desk was also reviewed during the visit to assess how effectively visitors were being guided. Clear instructions can help reduce confusion and prevent citizens from making repeated visits for the same service.
Complaints receive immediate attention
The interior minister also took notice of complaints raised by some citizens during his visit. He directed the relevant officials to resolve the issues without delay.
The move highlights the government’s focus on addressing problems faced by people while using public service centers. Officials were instructed to ensure that complaints are handled properly and that citizens receive the assistance they need.
Focus on reducing repeated visits
Naqvi said citizens should not have to visit the center repeatedly to complete their work. His remarks underline the need for efficient processing and clear communication at public service facilities.
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When procedures are completed smoothly, citizens can save both time and travel costs. The government is seeking to improve the overall experience by making services more organised and accessible.
24/7 center aims to serve more citizens
The Gujranwala NADRA Mega Center operates around the clock, giving citizens access to services beyond traditional office hours. The extended operating hours can be particularly useful for people who cannot visit government offices during the daytime.
The planned addition of passport services could further increase the center’s importance for residents. Citizens may eventually be able to access identity and passport-related services at the same location.
Staff praised for managing rush
Naqvi praised the NADRA Mega Center staff for managing the rush effectively during his visit. He appreciated their efforts to keep the process moving and assist citizens at different counters.
Managing crowds efficiently is important at busy public service centers, where delays can quickly create difficulties for visitors. The minister’s visit also provided an opportunity to identify areas where services could be improved further.
