Cashless passport fee system set for major upgrade in Pakistan
DG reviews QR code payment system
During his visit, Muhammad Ali Randhawa personally tested the cashless payment system by paying a passport fee through a QR code. The practical demonstration allowed him to assess the speed, convenience, and overall efficiency of the digital service.
After completing the payment, he expressed satisfaction with the system’s performance while stressing the need for continuous improvements. Officials said regular reviews will help identify areas where the service can be made even more efficient.
Focus on faster and simpler services
The Director General instructed passport officials to make the payment system simpler, faster, and more user-friendly for all applicants. He emphasised that citizens should be able to pay passport fees without facing unnecessary delays or complicated procedures.
Officials were also directed to ensure that the digital payment platform remains transparent, secure, and easily accessible across the country. The department believes a simplified payment process will further improve the overall experience for passport applicants.
Digital payments to reduce queues
Officials said expanding the cashless payment system will help reduce long queues at passport offices. Applicants will be able to pay passport fees digitally instead of spending extra time waiting at payment counters.
The department believes digital transactions can also reduce paperwork and speed up passport processing. Authorities said promoting electronic payments is an important step towards delivering faster and more efficient public services.
Better facilities for passport applicants
During the inspection, Muhammad Ali Randhawa also reviewed the condition of passport halls and waiting areas. He instructed the headquarters administration to maintain clean, organised, and comfortable facilities for visitors.
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Officials said improving public services is not limited to digital systems but also includes providing a better environment for applicants. They added that comfortable waiting areas and organised service counters would further enhance the overall visitor experience.
Digital reforms remain a priority
The Directorate General of Immigration and Passports continues to introduce digital solutions to improve public services. Officials said modern technology can help reduce processing times while increasing transparency and efficiency.
The department aims to provide services that are easier to access and more convenient for citizens. Further improvements to digital systems are expected as part of the government’s ongoing public sector reforms.
Citizens encouraged to use digital services
Officials encouraged passport applicants to use the cashless payment system whenever possible. They said digital payments are secure, transparent, and help reduce unnecessary visits to payment counters.
Applicants have also been advised to follow official instructions and use authorised payment methods when submitting passport applications. The department said additional improvements and updates to the payment system will be introduced in the coming months.
Digital transformation continues
The latest initiative reflects the government’s commitment to modernising passport services through technology. Experts believe digital payment systems can improve efficiency, reduce waiting times, and strengthen public confidence in government services.
Authorities said regular monitoring and continuous upgrades will help ensure the system remains reliable, efficient, and user-friendly. Further enhancements are expected as Pakistan continues expanding its digital public services.
