Punjab launches online system to challenge incorrect e-challans
How citizens can challenge an incorrect e-challan
Motorists can log in to the official e-challan website and access the review section to submit their complaints. Applicants will need to upload supporting evidence, such as photographs, documents, or other relevant information, to explain why they believe the challan was issued incorrectly.
Officials said every application will be carefully reviewed before a final decision is made. The online process removes the need for citizens to visit government offices in many cases.
Incorrect e-challans to be cancelled after verification
According to the Punjab Safe Cities Authority, if a complaint is found to be genuine after verification, the incorrect e-challan will be cancelled within 24 hours. Officials said the review process is intended to ensure fairness and reduce inconvenience for motorists who receive traffic tickets by mistake.
They added that only verified cases will qualify for cancellation. Authorities urged citizens to provide accurate information and genuine evidence when submitting their requests.
Authorities urge responsible use of the system
The Punjab Safe Cities Authority has urged citizens to use the online review facility only for genuine complaints. Officials warned that unnecessary or false requests could slow down the review process and affect those with legitimate concerns.
They said responsible use of the system would help maintain its efficiency and ensure timely responses. Authorities believe public cooperation is essential to the success of the initiative.
Initiative aims to improve transparency
Officials said the online review facility has been introduced to make the e-challan system more transparent and accountable. The initiative provides motorists with an official platform to raise concerns if they believe a traffic violation has been recorded incorrectly.
Also Read: Goods transporters announce nationwide strike from Aug 8
Authorities said the new mechanism also strengthens public confidence in digital traffic enforcement. They added that technology can help improve both traffic management and public services when used effectively.
Digital services continue to expand
The launch of the review facility reflects the growing use of digital services in public administration across Punjab. Officials said online systems help simplify procedures, reduce paperwork, and improve access to government services.
They believe digital platforms can also speed up complaint handling and improve overall service delivery. More technology-based public services are expected to be introduced in the future.
Karachi also strengthens traffic enforcement
Earlier this year, Karachi traffic police introduced new measures to improve road discipline and reduce wrong-way driving. According to traffic officials, the increasing number of motorists driving against the flow of traffic has become a serious safety concern.
DIG Traffic Pir Muhammad Shah said officers have been equipped with modern devices to issue traffic challans more efficiently across the city. He also announced that a Special Traffic Flow Unit would soon begin operating on major roads to improve traffic management.
Wrong-way driving remains a major concern
Officials said around 36 locations in Karachi have been identified where wrong-way driving is most common. Authorities hope stricter enforcement and improved monitoring will reduce traffic violations and improve road safety.
Traffic police have urged motorists to follow traffic rules to avoid penalties and help prevent accidents. Officials believe better enforcement will encourage more responsible driving behaviour.
The e-challan system is still expanding in Karachi
Traffic officials said Karachi’s faceless tracking system, commonly known as the e-challan system, has replaced manual challans in many areas. However, they acknowledged that the system is not yet fully operational across the city.
DIG Traffic Pir Muhammad Shah said the e-challan system is currently unavailable on University Road, one of Karachi’s busiest roads. Authorities said work is continuing to expand digital traffic enforcement to additional areas in the future.
