If citizens receive an incorrect e-challan, they can now resolve the issue by emailing their complaint to etclhr@psca.gop.pk.

To file a complaint, send an email to etclhr@psca.gop.pk  including the following information:

• Add the e-challan unique identifier
• Provide in the email the vehicle registration number and any other relevant details
• Clearly explain why you believe the challan is incorrect
• Attach any photos or documents that support your claim

If the Safe City team confirms the error after review, the challan will be canceled within 24 hours.

Also Read: NADRA update: Modify ID card from PAKID

It is important to mention that the system uses advanced Artificial Intelligence (AI) to monitor and enforce traffic laws, which minimizes human error. This complaint process applies only to e-challans issued through Safe City’s AI system. Challenges to challans issued by traffic wardens must be addressed through traditional legal channels.

Contact Information:
• Email: etclhr@psca.gop.pk
• Helpline: Contact the 15 Emergency Helpline for urgent matters
• Website: For more information, visit www.psca.gop.pk

Punjab Safe Cities Authority’s initiative reflects its commitment to leveraging technology for efficient public service and ensuring that citizens’ concerns are addressed promptly.