PTA’s guide for blocking lost or stolen mobile

PTA’s guide for blocking lost or stolen mobile

PTA’s full guide: How to block lost or stolen mobile

August, 2 2025

(Web Desk): The Pakistan Telecommunication Authority (PTA) has introduced an efficient and automated system to block devices that have been lost, stolen or snatched.

Block Your Device in 3 Simple Steps

1. Gather Your Device Details
The 15-digit IMEI number of your mobile phone is needed. If you don’t have it, dial *#06# on your device to obtain it.

2. File a Complaint Online
Register your complaint by visiting the PTA’s Complaint Management System (CMS) portal at https://complaint.pta.gov.pk. Provide necessary details such as your name, CNIC, contact information, and the circumstances of the incident.

3. Receive Confirmation
You will receive a complaint reference number upon successful registration. The details will be verified by PTA, and then they will block your device within 24 hours. Once the process is complete, you will receive an SMS confirmation.

گمشدہ یا چوری شدہ موبائل فون؟ فوری قدم اٹھائیں!
اگر آپ کا فون گم یا چوری ہو گیا ہے، تو بلاکنگ کے ذریعے اسے غلط استعمال سے بچائیں۔

🔒 موبائل بلاک کروانے کے لیے:
1️⃣ اپنے فون کی IMEI اور دیگر تفصیلات معلوم کریں
2️⃣ پی ٹی اے کے CMS پورٹل پر شکایت درج کریں:
🔗 https://t.co/ml3DoDyJsR… pic.twitter.com/V1uB8XvITp
— PTA (@PTAofficialpk) August 1, 2025

Also Read: Motorway police launches licence office in Quetta

Check the Status of Your Device

You can check the status of your device by texting your 15-digit IMEI number to 8484.
Or you can go to the DIRBS portal: https://dirbs.pta.gov.pk to check the status.
You can track your device’s status by downloading the PTA mobile app (DVS) Device Verification System (DVS) from the Google Play Store or Apple App Store.

If Your Device Is Recovered
You can request to unblock it once your stolen device is recovered:

Log in to the CMS Portal: Use your complaint reference number to submit an unblocking request.
Receive Confirmation: PTA will verify the details and unblock your device. Once the process is complete, an SMS notification will be sent by PTA to your registered number.

PTA’s customer support centre is available from 9:00 AM to 9:00 PM, seven days a week. You can contact them at 0800-55055 for any queries or assistance.

Important Note: Filing a false complaint is a criminal offense and will be dealt with according to the law.

Citizens are advised to stay vigilant and protect their personal information by promptly reporting lost or stolen devices to PTA.