What to do if your Nusuk Card gets lost during Hajj?
The Saudi government has made the Nusuk Card mandatory for all Hajj pilgrims this year, emphasizing its role as a critical element in organizing and regulating the pilgrimage. According to the Saudi Ministry of Hajj and Umrah, the Nusuk Card serves as an official identification document that confirms a pilgrim’s legal status in the Kingdom.
Authorities stress that without this card, pilgrims cannot perform Hajj or Umrah rituals, and even movement outside designated accommodations may be restricted.
Strict Penalties for Not Carrying Nusuk Card
The Ministry has issued strict warnings stating that pilgrims found without wearing or carrying the Nusuk Card may face heavy fines or even deportation. The card is considered essential for security, crowd control, and smooth pilgrimage management.
Also Read: Saudi health authorities issue mandatory health guidelines for Hajj 2026 pilgrims
What to Do If Nusuk Card Is Lost During Hajj
In case a Nusuk Card is lost or damaged during the crowded Hajj period, pilgrims are advised not to panic and take the following steps:
- Use the digital version immediately through official apps such as Nusuk App or Tawakkalna App
- Inform your group leader right away so they can initiate a request for card reissuance
- Ensure your digital card is already activated before travel to avoid delays
Emergency Support and Assistance
Pilgrims can seek help by:
- Calling the official helpline (1966)
- Visiting the nearest Nusuk Care Center for on-ground assistance
Authorities have also issued a special advisory urging pilgrims to activate their digital Nusuk Card in advance to ensure readiness in case of emergencies.
Importance of Digital Preparedness for Hajj 2026
With millions expected to perform Hajj, Saudi authorities are leveraging digital solutions to streamline operations and enhance pilgrim safety. The integration of apps like Nusuk and Tawakkalna ensures that even in unexpected situations, pilgrims can continue their journey without disruption.
